Returns
If you are unhappy at all with your products and it has been less than 28 days since you placed your order, we will happliy accept return of the goods and will provide you with a full refund of the items.
Cancellation and Returns
Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods.
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods. Please send an e-mail to us at info@onestopnaturalshop.co.uk before you return goods indicating the reason for your return.
Our Procedure
It is very important to follow the returns procedure. It will help us process your request faster and ensure that we can refund your money as soon as possible.
Returns Label and Mandate
You are able to print returns labels from the Order History section of your account management pages. Login to your account and select the Order History link in your shopping basket summary, find the order that contains the products you would like to return and click the 'Download the Returns Mandate' link. Please ensure you complete the Mandate and return it back to us with the products.
Packaging the Items
Re-pack all of the items you want to return into the original box, pack with the filler provided to ensure that the items are protected in transit. Re-seal the box well with tape and stick the returns label with the Returns Number over the original postal address label on the box.
If you no longer have the original packaging please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them.
Please note that any items that are damaged in transit will be ineligible for a refund. It is therefore important that you take great care in packing all of the items. Jiffy bags or envelopes often do not provide adequate protection.
Posting the Items
We cannot be held responsible for items lost or delayed in the postal system. It is critical that you obtain Proof of Postage.
Refund of Payment
When all of the items are confirmed as being in the correct condition then we will gladly process your refund.
Please note that we will only be able to refund the cost of items returned. We will not be able to refund any postage paid at the time of ordering or any postage costs incurred in returning the items. If you have qualified for Free Delivery of any kind we reserve the right to deduct the original postage cost to us from your final refund.
Debit/Credit Card Payments
The refund will be applied to this card for the amount of the products returned. Refunds cannot be processed to any alternate cards and no cheque payments will be made for items paid for by cards.
Replacement of Products
If you have requested a replacement for an unwanted or damaged product the replacement will be sent after we have received the return of the original product. We are unable to send out the replacement until we have received the original items.